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Privacy Policy

Privacy Policy

Last Updated: 21/01/2025

HIKOMORE (“the Agency,” “we,” or “us”) is committed to safeguarding the privacy and security of all personal data we collect or receive in the course of our business activities. This Privacy Policy explains how we collect, use, store, and protect personal information, as well as the rights of individuals (data subjects) under applicable data protection laws in the jurisdictions where we operate, including the United Kingdom and Qatar.

 

1. Introduction

  • Who We Are: HIKOMORE is a creative digital agency with offices in London, United Kingdom, and Doha, Qatar. We offer a wide range of services, including branding, marketing, consulting, and technology solutions.
  • Scope: This Privacy Policy applies to all personal data collected through our websites, services, and any other interactions you may have with us. We may also adapt to additional or alternate legal requirements on a client-by-client basis, as outlined in separate agreements or Statements of Work, in consultation with our legal advisors.

 

2. Multi-Jurisdiction Compliance

  1. United Kingdom

    • In the UK, we comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and all associated privacy regulations.

  2. Qatar

    • For our Doha, Qatar office, we strive to comply with relevant Qatari data protection regulations (including any laws enforced by the Ministry of Transport and Communications or QFC Data Protection Regulations, where applicable).

  3. Client-by-Client Adaptation

    • We acknowledge that data protection laws and regulations may vary across different jurisdictions.
    • Prior to entering any Statement of Work (SOW) or project agreement, we will collaborate with our legal advisors to draft an appropriate data protection clause that ensures compliance with the relevant local laws for that specific client and project.

 

3. GDPR Compliance and Data Protection

  1. Compliance with GDPR (UK)

    • We adhere strictly to the principles outlined in the General Data Protection Regulation (GDPR), including:
      • Lawfulness, Fairness, and Transparency
      • Purpose Limitation
      • Data Minimization
      • Accuracy
      • Storage Limitation
      • Integrity and Confidentiality

  2. Rights of Data Subjects

    • Under GDPR and other applicable data protection laws, individuals have the right to:
      • Access the personal data we hold about them.
      • Rectify any inaccurate or incomplete personal data.
      • Request Erasure of personal data under certain circumstances.
      • Restrict Processing of personal data.
      • Data Portability, where feasible.
      • Object to processing in certain cases.
    • To exercise any of these rights, please email us at compliance@hikomore.com.

  3. Lawful Bases for Processing

    • We only process personal data where we have a lawful basis to do so, including consent, contractual necessity, legal obligation, or legitimate interests.

 

4. Cookies and Online Tracking

  1. Use of Cookies

    • Our websites may use cookies to enhance user experience, analyze traffic, and improve our services. Where required by law, we will request your consent for non-essential cookies.

  2. Online Tracking

    • We may track website activity to understand user preferences and improve online services. We do not engage in intrusive profiling or automated decision-making without your explicit consent.

 

5. Data Protection Officer

  1. DPO Appointment

    • We have appointed a Data Protection Officer (DPO) who oversees our data protection strategy and ensures compliance with relevant regulations in each jurisdiction.

  2. Contacting the DPO

    • If you have any questions or concerns related to data protection, please contact our DPO at compliance@hikomore.com.

 

6. Security Measures and Maintenance

  1. Regular Security Checks

    • We conduct frequent security assessments and maintenance on our infrastructure to safeguard against data breaches and cyber threats.

  2. Ongoing Training and Awareness

    • Our team receives ongoing training in data protection and cybersecurity best practices to maintain a high standard of security.

  3. Infrastructure Maintenance

    • We regularly update and maintain our internal systems to ensure robust security and data integrity.

 

7. Commitment to Confidentiality

We recognize the importance of confidentiality in every client relationship:

  1. Login Credentials and Access Information

    • Any login credentials or access details provided by clients are kept strictly confidential and used solely for project-related purposes.

  2. Staff and Operational Details

    • Information about our clients’ staff, operational methodologies, or internal processes is handled with the highest level of discretion.

  3. Financial Information

    • Financial data, such as budgets, pricing, and financial statements, is secured using strict confidentiality measures.

  4. Business Strategies

    • Business plans, market analyses, and other sensitive data are not shared beyond authorized personnel within HIKOMORE.

 

8. Security Measures

  1. Technological Standards

    • We employ industry-standard measures (e.g., encryption, firewalls, secure servers) to protect all client data.

  2. Team Security Audits and Checks

    • All members of our team undergo security audits and background checks and must follow our internal confidentiality protocols.

  3. Data Handling and Storage

    • Access to data is restricted to authorized personnel directly involved in providing the services.
    • We maintain robust access controls and auditing procedures for all data handling.

 

9. Use of Information

  1. Purpose of Collection

    • We collect information to provide and improve our services, communicate about projects, and tailor offerings to client needs.

  2. No Unauthorized Sharing

    • We do not sell, rent, or otherwise disclose client information to third parties unless required by law or with explicit consent.
    • If we use third-party service providers (e.g., cloud hosting, payment processors), those providers are contractually obligated to maintain confidentiality and data security.

  3. Retention Period

    • Personal data is retained only as long as necessary for the purposes for which it was collected or to satisfy legal obligations.
    • When no longer needed, data is securely deleted or anonymized.

 

10. Compliance and Review

  1. Legal Frameworks

    • We comply with all applicable privacy laws and regulations in the UK, Qatar, and other jurisdictions where we operate.
    • For clients located in other regions, we will consult our legal advisors to ensure relevant data protection laws are addressed in the project agreement.

  2. Periodic Review

    • This Privacy Policy is reviewed periodically and may be updated to reflect changes in practices or legal requirements.

 

11. Contact and Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Depending on your location, you may also have the right to lodge a complaint with a local data protection authority or the Information Commissioner’s Office (ICO) in the UK.

 

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any significant changes will be communicated via our website or by email where appropriate. Your continued use of our services after changes are posted indicates your acceptance of the revised policy.

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MANCHESTER+44 7984 610 407
QATAR+974 4441 6689